The 2nd fundamental value of our team is “Perpetual Improvement”.
We are constantly improving everything we do in our company, because we strive for excellence in every aspect of our activity and this is reflected in our results, with the satisfaction of our customers reaching 92% and our customers recommending us unreservedly!
That is why measuring the satisfaction and the best experience of our customers is valuable for us and we are constantly developing methods and tools for capturing it. Our annual Customer Satisfaction Survey is conducted at the end of each year and is sent via link to all our customers by email.
Its goal is to capture the image that our customers have of our company and the quality of services they enjoy from us. The questionnaire is anonymous, in order to get the real opinion of our customers about us.
The percentage of our customers who responded to the questionnaire amounted to 27.8%, which is the basis of the results presented.
Watch here the detailed video of the results:
When asked about the Quality of our Services, there was an increase of 8 percentage points and specifically, our satisfied customers for 2020 amounted to 92%, compared to 2019 where they amounted to 84%.
When asked about the attitude of our staff, in terms of behavior, speed and willingness, there was an increase of 6 percentage points and in particular, our satisfied customers for 2020 amounted to 92%, compared to 2019 where they amounted to 86 %.
When asked about the Response Time to our Customers’ Requests, there was an increase of 6 percentage points and specifically, our satisfied customers for 2020 amounted to 90%, compared to 2019 where they amounted to 84%.
Finally, when asked if our customers would recommend us to an acquaintance or friend, there was an increase in the percentage of respondents with “YES” by 11.4 percentage points, from 60% in 2019 to 70% in 2020 and a decrease in the percentage of of respondents with “NO”, from 7% in 2019 to 3% in 2020. Also, as it was logical from the increase of people who would recommend us, there was a decrease in the percentage of respondents with “MAYBE”, from 33% in 2019 to 27 % 2020.